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Welcome to the FAQ section of our shop dedicated to local creation! We are dedicated to promoting Swiss design and offer a wide range of unique and authentic products created by local artisans and entrepreneurs. If you have any questions about our products, services or otherwise, you will find answers to the most frequently asked questions below. If you cannot find the information you are looking for, do not hesitate to contact us directly.
BLK & YLW is dedicated to local creation and highlights creators from the Geneva region, whose products are manufactured in an ethical, sustainable and gender-neutral manner in Switzerland, Europe and Asia.
BLK & YLW brings together fashion, accessories, jewelry, cosmetics, decorative objects, art and organizes events and creative workshops. It’s a real place to live!
BLK & YLW brings together around fifty creators.
BLK & YLW selects creators according to several criteria: local development, talent, crush, approach, manufacturing, daring, originality, price, quality, etc.
Use rows to highlight unique features, sizing information, or other sales information.
Yes, some products have this option. If you have a specific product in mind, contact us and we will be happy to see what we can do.
As we try to be as environmentally friendly as possible, we work with brands that offer these services. “Lueur des Sens” candles and “Soeders” soaps can be refilled when they are finished. Just come to the store with the container.
If your jewelry is plated, avoid contact with water and chlorine, as they can contribute to the reduction of plated layers.
If your jewelry is sterling silver, it does not need any special care if worn. Unworn silver may darken in reaction to oxidation, but a simple cleaning cloth to scrub the silver and it will be good as new.
You should always follow the washing instructions on the garment. If they are kimonos or unique pieces made of fragile materials, we suggest dry cleaning, to avoid damaging the garment. If you have any hesitation, please do not hesitate to contact us and we will provide you with comprehensive maintenance advice.
If you are unsure about the equipment you have and would like our advice, please do not hesitate to contact us.
Yes. As an all-gender store, we tend to design and feature brands that promote gender neutrality. Unisex products are designed to serve both genders. Consult the table below to find the size corresponding to the body shape of each gender.
Yes. The works of art all have a certificate of authenticity provided by the artist.
Limited edition prints are accompanied by a mention of the print number.
Yes. The option is available here on our website.
Yes. Vouchers are available in our store on rue Verdaine and online.
We ship worldwide. Our products available online are delivered by Swiss Post to the countries listed when finalizing the order.
Orders are normally shipped between three and five business days. You will be informed of every step, from checking your order to preparing your package and shipping with tracking number.
Any online order can be collected in store; Simply select “store pickup” when finalizing the order.
Delivery costs are indicated at the time of ordering and only include costs related to shipping by Swiss Post. For international deliveries, any customs fees or other taxes are not included and must be paid directly to the authorities or the carrier.
Orders shipped abroad are exempt from Swiss VAT. They may be subject to any taxes in the country of delivery, which are not included in the order and which must therefore be paid additionally.
An order can be returned within 14 days of receipt as long as the goods have not been worn, modified, washed or damaged. The return of the goods must be preceded by an announcement to the address < hello@blkandylw.ch >. BLK & YLW does not cover return shipping costs. Reimbursement will be made within 30 days of receipt of the returned merchandise in perfect condition.
In the event of a purchase or return to the store, the merchandise will be exchanged and not refunded. BLK & YLW is a small brand dedicated to local creation and is not able to provide refunds.
It is possible to request gift wrapping when purchasing online. Simply indicate this when finalizing the order.
Send us a message and we will be happy to help you!
Ring 'Airlines - Spike' - Dorothée Loustalot
Ring 'Airlines - Line' - Dorothée Loustalot
Ring 'Airlines - Line & Oval' - Dorothée Loustalot
Ring 'Airlines - Egg' - Dorothée Loustalot