Shipping policy

Shipping and delivery

Deliveries are made by Swiss Post or another carrier, from Monday to Saturday, depending on the option chosen by the Customer when validating the Order. The delivery charges applicable to the Order are those mentioned on the Site at the time of the Order.

The risk of loss or deterioration of the Product is transferred to the Customer when the Product is handed over to the carrier.

Delivery is made to the delivery address indicated by the Customer. In the event that delivery cannot be made due to an incorrect delivery address or failure by the Customer to collect his/her Order, no reshipment will be made and the Customer will be reimbursed within 30 days of receipt of the Order by the Vendor.

The Vendor normally dispatches Orders within three to five working days, this period being counted from the first working day after the Order has been validated.

In order to meet these delivery times, the Customer must ensure that he/she has provided accurate and complete information concerning the delivery address.

The Vendor cannot be held responsible for carrier delivery delays.